Website Concierge FAQ

WEBSITE CONCIERGE FAQ

All of your questions answered

Is it really 24/7?
Yes — Web traffic is often at its peak outside normal working hours. Therefore we make sure that your web site is staffed 24 hours a day, 365 days a year. An intelligent response to customer questions not only gives excellent service but actively helps convert website visitors into high quality leads.

Can I use my own operators?
Yes — Website Concierge is available as either a full solution, an overflow solution or as an internal package fully operated and staffed by your own employees, and co-branded with your own company name or logo. You have the flexibility to capture valuable leads by putting your product specialists, technical experts or sales people in touch with live customers at exactly the time when they need the most help.

There’s lots of website live chat software out there, so what’s different about Website Concierge?
The main difference is that it truly is staffed round the clock by real people not automated response generators. You can have your own team answering during the day and Website Concierge operators can continue on afterwards. Or our operators can look after your visitors 24×7, leaving you and your staff free to concentrate on converting leads rather than generating them.

I frequently see the message “offline” on online chat sales and customer support services, will this happen with Website Concierge?
No, because there is round the clock staffing, no matter where in the world your clients are, there will always be a live response to their queries.

As a website developer, I am always looking to provide something extra for my clients, how easy is Website Concierge to set up?
When building a new website, all you have to do is to add some additional code – and then Website Concierge is up and running.

"Tough times lately in our industry – yet even now, EW stand shoulder to shoulder with us by reducing their pricing to help us."

"Bombproof email that's just always working! Brilliant!"

"Everything just works – what more do you want?"

"When we bring them into meetings with our clients, they never cease to impress. Complete commitment."

"Everything they promised. And then some."

"A no-brainer really… why did we take so long to choose them?!"

"As reliable as it gets – perfect"

"Never any problems – just a reliable professional service"

"Quiet, reliable, professional"

"I've lost count of the number of friends and colleagues I've recommended to Electronic Workplace And they never let me or them down."

"We must be one of their smallest clients, but they treat us like we're their only clients."

"Really good service – everything we need"

"They've enabled us to branch out into so many other areas"

"Nothings ever too much trouble. And how much trouble have they saved us over the years!"

"We've doubled in size since starting to use Netroster and the Central Control service. Without anything like doubling our costs. Excellent!"

"I never believed the sales patter, but they absolutely take service personally!"

"Whatever they promise, they over-deliver – never ceasing to surprise us with commitment to our well-being."

"Totally reliable, totally cheerful"

"So much better than any in-house IT department I could build"

"Whatever it takes" isn't just a sales pitch for EW, it's just the way they've done business with us"

"Put a big tick in that box if EW are doing it"

"Ten years now, and still they care like we're family"

"They keep their promises, not just their own but those of colleagues too. 100% trustworthy"

"Every conversation is a pleasure. Cheerful, professional, helpful. And just enough personal to betray how much they care"

"I once apologised for a silly issue on a Sunday evening. "Not at all, Mike, that's what we're here for"

"Some of them are really good – they really should consider doing IT for their living"

"Professional commitment to our needs. Around the clock"

"They just know their stuff – meaning we can get on with ours"

"Everything taken care of and always there when you need them"

"Really nice people, really reliable service"