Remote and on-site

So many IT firms charge you extra if your business happens to extend beyond the 9-5. That, of course, is assuming they're prepared to work beyond the 9-5 themselves!

The vast bulk of our service tickets are dealt with, from start to finish, remotely. Where we do need to come on site we do that - without fuss or - in most cases - invoice. It's simply part of the job, and part of taking responsibility for our clients' experience.

Genuinely 24x7

EW IS different - a quick look around our website will tell you that we already work 24x7 every single day of the year. That's because many of our clients do - their overnight operations may not be as visible as the 9-5, but it's often just as disruptive if something goes wrong.

So - we work very closely with our clients - where work which may require a reboot or some services need to be suspended - to schedule that work outside the normal working day.

Our Network Operations Centre is on hand 24 hours of every day; monitoring, scheduling, co-ordinating and communicating with our technical teams to ensure that we work as non-intrusively as possible. We don't expect you to measure us on how often you see us, and how good our emergency procedures are (even though they are really effective!); we measure ourselves on two simple metrics:

1. How little disruption our clients experience, and
2. How highly our clients rate us on satisfaction

That's how we assure you the most effective service. And we do assure you the most effective service.

To find out more either call us on 0203 051 1155, or if you want the fastest possible response to your questions, just click on the WebsiteConcierge box above to talk with a real person!